01
User management
SSO administration, role creation, permissions, and quarterly access reviews.
Whitespace Work Software
Remote Managed Services
A dedicated, consultancy-led administration model for your Whitespace platform — named expertise, structured governance and proactive oversight, delivered remotely by our Professional Services team.
Product
Whitespace RMS
Remote Managed Services — a dedicated, consultancy-led administration model for your Whitespace platform.
01 · Overview
Free your team to focus on what matters.
Running waste and environmental services is demanding. System administration, configuration, user management and annual maintenance tasks place a growing burden on council teams already under pressure to deliver more with less.
What it is
A dedicated, consultancy-led administration model delivered remotely by Whitespace's Professional Services team — not reactive support, not one-off projects.
What you get
Named expertise, structured governance and proactive oversight — so your systems stay optimised and your staff stay focused on frontline delivery.
Why it matters
"RMS is designed to increase confidence and internal capability, not reduce it. It is an operational model, not a dependency."
01
Named consultant
Single accountable point of contact.
02
Structured governance
Monthly reviews, quarterly strategic check-ins.
03
Proactive oversight
Issues triaged, owned, and resolved.
02 · Core inclusions
Everything you'd ask a consultant for.
RMS is delivered remotely by Whitespace's Professional Services team. The following are included within the standard annual subscription.
02
Annual calendar tasks
Bank holiday scheduling, non-collection configuration, seasonal route and template updates.
03
In-cab & data oversight
Round definitions, exceptions, incident management, LLPG/COU monitoring.
04
Bridge & template maintenance
WSM/AOM bridge updates, database rules, offline adjustments.
05
Service configuration & workflows
Collection setup, workflow automation, addressing process inefficiencies.
06
Subscription services
Annual renewals (e.g. garden waste), charges and communications template readiness.
07
First-line triage
RMS consultant filters admin and config queries; only genuine product issues escalated to Support.
08
Monthly reviews
Summary of requests delivered, review of system use and improvement opportunities.
09
Annual upgrade management
UAT preparation, environment setup, validation, deployment co-ordination.
10
One managed data load
Per 12-month subscription period, delivered end-to-end.
11
RMS Consultant on site
10 on-site visits per 12-month period — monthly meetings with Whitespace Super Users and quarterly meetings with Head of Service.
Optional
Flexibility when you need it
Beyond the core service, additional support for tasks such as:
- Charge matrix updates
- Duty of Care document uploads
- Bulk data imports and new service rollouts
- Route rebalancing co-ordination (e.g. RouteSmart)
- Attendance at strategic planning meetings
- Onboarding of new contracts (contractor model)
Additional site visits and services, such as additional Data Loads, can be purchased as required — providing flexibility to respond to changing priorities without the need for separate consultancy engagements or additional procurement activity.
03 · Why RMS
Projects deliver change. RMS governs it.
Projects deliver change at a defined point in time. RMS formalises the ongoing governance and optimisation of that change. The difference is structural, not cosmetic.
Without RMS
With RMS
Configuration changes handled as isolated tickets
Structured governance plan, changes managed end-to-end
Key-person risk, knowledge held by one or two individuals
Dedicated consultant providing continuity and resilience
Separate consultancy engagements required for each change
All in-scope activities covered within the subscription
Reactive response, issues escalated without ownership
Proactive oversight, issues triaged, owned, and resolved
System drift during restructures, LGR, or staff changes
Operational stability maintained through periods of change
Governance cadence
Monthly
Reporting & system health
Quarterly
Strategic review with council lead
Onboarding
Structured 1–3 month setup
On-site
Optional days by agreement
04 · How we work
Predictable response. One point of contact.
RMS operates under a structured engagement model. Your dedicated consultant is the single point of contact across all service areas — onboarding, configuration, user management, annual maintenance, reporting and strategic review.
Service levels
Every request is triaged against a clear priority scale so you always know when to expect a response and a resolution.
| Priority | Request type | Response | Resolution |
|---|---|---|---|
| P1 | Critical configuration error | 4 business hours | 1 business day |
| P2 | Routine update | 1 business day | 2–3 business days |
| P3 | Minor enquiry or update | 2 business days | Within agreed timeframe |
Talk to us
RMS@whitespacews.comCall
01483 231 650